Sony : Discussion List - Sony Entertainment Network & Bravia Internet Video

BDP-S3100 lost all SEN functionality

noreplyforum@eu.sony.com — Sun, 26 May 2013 10:27:34 GMT

We bought the above several months ago and had no problems until today - turned it on and chose the BBC iplayer icon. It decided to do an automatic 3 step security verification process which resulted in a window popping up saying it had completed and prompted me to click the 'close' button. When I did I was back on the home screen and all of our SEN icons are gone: iPlayer, Netflix, On demand5, Lovefilm, Youtube. The lot.

We've done a factory re-set and nothing's changed. Has anyone had this problem? The main reason we got the BDP along with a Panasonic smart tv was to watch internet based tv in a basement that has no tv signal. Now we can't! Gutted.

KDL-46W905A and Freesat HD EPG Support

noreplyforum@eu.sony.com — Thu, 13 Jun 2013 15:09:35 GMT

Posted to wrong category. Question now in Bravia.

Could anyone who has this TV help with the question of Freesat HD EPG support?

Sony Specs only mention a DVB-S2 Tuner, but no specific mention of Freesat HD EPG support. Their website lists several TVs that support Freesat, but not this one. The Technical Information Centre says that it does, but cannot point me to a statement showing this.

John Lewis and several other major sellers all specifically say that there is no Freesat HD on the W9 range.

I understand the channels could be tuned, but with no EPG and offical Freesat HD support, finding channels with over 100 could be difficult.

Could anyone who has connected and tested Freesat HD EPG support, please confirm? £1700 is a lot to spend, if there is no Freesat HD EPG support.

Many thanks

Connecting Sony Bravia TV to (very) old Hi Fi system ?

noreplyforum@eu.sony.com — Sun, 02 Jun 2013 12:31:45 GMT

Hello! I am having trouble connecting my Sony Bravia TV (model KDL-40EX402; this one http://www.sony.lv/product/tv-102-40-lcd/kdl-40ex402 -it goes to Sony Latvia, I don't know why) to my very old "RXD6AV Disk Exchange/mini HiFi component system" (this one http://www.podarimo.si/slike/slika11282729800.jpg).

The problem is a bit more complicated. I am using a laptop to watch films on the TV. Some films support 5.1 and I decided to see if I could use my old HiFi. The thing is the 5.1 (or any sound for that matter) only works when the HiFi receives signal from a video or a dvd player, not my TV.

I'm sorry I may have not explained very well, I'm not very good at these things.

Homestream causing internal error code 7

noreplyforum@eu.sony.com — Sat, 18 May 2013 11:45:14 GMT

Sony Homestream can cause an internal error code 7 on Windows XP Home on startup. After a period of working without any problem this error occurs and disappears when Homestream is removed. The Event Log confirms that Homestream is the cause. Please has anyone else experienced this error.

My workaround is to remove and reinstall Homestream but it doesn't solve the problem and the error occurs again after a period

Regards

Message was edited by: -Cass-

Personal details

BBC iPlayer stopped working on SMP-N200

noreplyforum@eu.sony.com — Thu, 30 May 2013 20:20:51 GMT

BBC iPlayer has been working fine for about a year. Suddenly yesterday it stopped working. It tried to connect and then after about 30 seconds it says "a network error has occurred" and offers to reconfigure network settings, but the network diagnostics show that the network is fine and I can play streaming media from a local DLNA server (Serviio).

I can see in these forums that this has happened a few times in the past to people, and it seems to have fixed itself after a while. However it seems to be rare and the last time anyone reported it was a year ago. It appears that it may be a problem with Sony's servers. I wonder if Sony are aware of the problem and will fix it themselves?

I can see by watching network traffic that the box suucessfully connects to Sony's servers, exchanges some data, and then appears to stop. Sony's server kills the connection after 15 seconds of inactivity:

(note to moderators: these IP addresses are private RFC1918 addresses and the address of ssm3.internet.sony.tv , so they cannot be used to attack anyone, there's no need to remove them).

20:57:55.971158 IP 192.168.6.154.37198 > 192.168.6.1.domain: 6672+ A? ssm3.internet.sony.tv. (39)

20:57:55.971471 IP 192.168.6.1.domain > 192.168.6.154.37198: 6672 1/0/0 A 173.230.198.13 (55)

20:57:55.972930 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [S], seq 3494815647, win 5840, options [sackOK,TS val 1870743 ecr 0,mss 1460,nop,wscale 3], length 0

20:57:56.134021 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [S.], seq 2652725832, ack 3494815648, win 4380, options [mss 1460,nop,wscale 0,nop,nop,TS val 4144276426 ecr 1870743,sackOK,eol], length 0

20:57:56.135050 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [.], ack 1, win 730, options [nop,nop,TS val 1870905 ecr 4144276426], length 0

20:57:56.268222 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 1:89, ack 1, win 730, options [nop,nop,TS val 1871038 ecr 4144276426], length 88

20:57:56.428571 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [P.], seq 1:703, ack 89, win 4380, options [nop,nop,TS val 4144276720 ecr 1871038], length 702

20:57:56.431510 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [.], ack 703, win 906, options [nop,nop,TS val 1871201 ecr 4144276720], length 0

20:57:56.439743 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 89:297, ack 703, win 906, options [nop,nop,TS val 1871209 ecr 4144276720], length 208

20:57:56.600358 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [P.], seq 703:774, ack 297, win 4676, options [nop,nop,TS val 4144276892 ecr 1871209], length 71

20:57:56.602583 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 297:508, ack 774, win 906, options [nop,nop,TS val 1871372 ecr 4144276892], length 211

20:57:57.056964 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 297:508, ack 774, win 906, options [nop,nop,TS val 1871827 ecr 4144276892], length 211

20:57:57.218330 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [P.], seq 2222:2699, ack 508, win 4887, options [nop,nop,TS val 4144277509 ecr 1871827], length 477

20:57:57.219552 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [.], ack 774, win 906, options [nop,nop,TS val 1871989 ecr 4144276892,nop,nop,sack 1 {2222:2699}], length 0

20:58:00.935919 ARP, Request who-has 192.168.6.154 tell 192.168.6.1, length 28

20:58:00.937705 ARP, Reply 192.168.6.154 is-at 00:a0:96:c7:57:aa, length 46

20:58:10.370165 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [R.], seq 774, ack 508, win 4887, length 0

Do you have any idea what might be wrong? Do you know if Sony monitors these forums?

Cheers, Chris.

Message was edited by: gcc111

readded the tcpdump needed to demonstrate the problem

Sony TV Main Board 1-873-477-12

noreplyforum@eu.sony.com — Thu, 23 May 2013 20:26:27 GMT

Greetings All !

I am trying to find a new Sony main board : 1-873-477-12 for Sony TV Model : KDL 40S 3000 .Googling brought

up this board under Model KDL 32 S 3000 . Is this board model specific or able to work on both models ? If so

where can I purchase a new one as all seen are used. Thanks for any imput .

SMP-N200 AND NETGEAR READYNAS

noreplyforum@eu.sony.com — Wed, 08 May 2013 14:22:07 GMT

Hello

I want to know if the smp-n200 will be able to access my Neatgear ReadyNAS and enable me to play music (mp3) and show photo's (JPEG) and watch video (DVD) files onto the TV.

These are all stoered on shares in folders on the ReadyNAS and the ReadyNAS is set up as DLNA server.

I can access all these files on loptops and android phones so the next logical would be to have them on the TV.

If anyone can offer help and advise should would be helpfull.

Cheers B.

Is it possible to get Live365 (Internet Radio) on TV (Sony KDL-40NX713)?

noreplyforum@eu.sony.com — Sat, 04 May 2013 13:43:28 GMT

The Sony KDL-40NX713 is internet ready and I am able to watch videos via widgets like You-Tube etc. On the Music side there are only 3 widgets Music Unlimited, Berliner Philharmoniker and National Public Radio. Is it possible to add/create more? I listen to the Live 365 via the PC and can connect the PC sound to the TV but it would be nice to be able to receive the Interent Radio directly via the TV (Sony KDL-40NX713) and feed it to the surround sound system directly.

SMP-N100 Video issues

noreplyforum@eu.sony.com — Fri, 26 Apr 2013 12:31:07 GMT

Hi,

I have a Sony SMP-N100 and I'm having issues playing video files via Wi-Fi.

I have a Huawei HG533 Wi-Fi Router which has a USB input that you can connect a USB drive to with media files on it and play the files over Wi-Fi through various media players, Smart TV's, Tablets etc.

When I navigate the Video menus on my SMP-N100, I can find the folder structure for the USB drive, but when I try and play the videos it says "There is no playable file".

However, my SMP-N100 can access the same video files on my Laptop and play them with no issues, so the actual video format is OK. I also have a Sony TV (KDL-32CX523) which can access and play the video files on the USB attached to my Huawei HG533 Wi-Fi Router.

Can anyone suggest why my SMP-N100 wont play the video files on the USB attached to my Huawei HG533 Wi-Fi Router and how I can fix this, if at all?

Thanks in advance...

Netflix Support Discussion Thread

noreplyforum@eu.sony.com — Sun, 15 Jan 2012 22:29:35 GMT

Just thought I would offer a bit of clarity around the Netflix discussion threads that keep popping up.

Is Netflix coming to Sony devices?

Hopefully, no date confirmed as yet, but as you'd expect, we'd like to launch it on Sony Entertainment Network/BRAVIA Internet Video as soon as we can.

Which devices will it be compatible with and will it be backported?

Not clear yet. We look to backport all services to as many devices as possible, but its not always technical possible to do. Whilst it is available on US devices at present, its not yet clear if Netflix would want to re-use the old interface or launch with a new interface, which makes things much harder to backport.

Feel free to ask any questions and I'll do my best to answer below - mindful there are areas I cannot discuss with NDA's in place etc..

Thanks

Message was edited by: Catmambo

HD to record TV via my Bravia

noreplyforum@eu.sony.com — Wed, 24 Apr 2013 08:24:51 GMT

Can I use a WD My Passport 1TB portable drive to plug the usb into my Bravia to record TV and use the Bravia features?

Why no BBC iplayer subtitles on KDL-32EX724

noreplyforum@eu.sony.com — Sun, 21 Apr 2013 16:02:22 GMT

I bought this tv last year and am disappointed that subtitles cannot be seen. I have been onto the BBC webpage and it shows how to do it but I think this is for a computer as the small 's' they speak about is not there when I look at the iplayer through my tv. When I press the subtitle button on my control it tells me that this function is not available. It really does stop me watching many tv programmes when there are no subtitles. Does anyone have an update on this.

Message was edited by: Colbara

Connecting Bravia KDL-32W5810 to the Internet

noreplyforum@eu.sony.com — Wed, 17 Apr 2013 13:55:45 GMT

Please can anyone advise how to connect a Bravia TV KDL-32W5810 to the internet using an ethernet cable. My computer uses a Technicolor TG582 router with 4 ethernet ports. Thanks David G

BDP-S185 - Activate Enhanced Features / Netflix

noreplyforum@eu.sony.com — Mon, 15 Apr 2013 21:19:03 GMT

So, got my new blue ray, want to activate enhanced features. It tells me to register online and gives me a web address -account.sonyentertainmentnetwork.com/services - which says this:

Server Maintenance

The site is currently under maintenance. We apologize for the inconvenience. Please try again later. (500)

Sony smart tv

noreplyforum@eu.sony.com — Mon, 15 Apr 2013 13:55:52 GMT

How can i get ITV player on my smart tv.

Terry Lock

noreplyforum@eu.sony.com — Mon, 15 Apr 2013 11:46:11 GMT

How to connect cordless earphones to TV without losing sound on TV. I need earphones because of deafnous

KDL-40EX403

noreplyforum@eu.sony.com — Sun, 07 Apr 2013 19:51:09 GMT

how do you get web browser on KDL-40EX403

Assistance needed

noreplyforum@eu.sony.com — Mon, 08 Apr 2013 19:30:37 GMT

WHen access Sony entertainment network cannot access videos. When press apps a continued message of "a refresh of Internet content is needed". Has only recently happened. Cannot access any channels on Sony entertainment network. Please can you help?

Sound Delayed

noreplyforum@eu.sony.com — Thu, 04 Apr 2013 20:53:36 GMT

Hi! Im having trouble with my home theatre system. I have Sony BDV-L800 and it is connected as follows:

Cable box hdmi going to Sony

Sony hdmi going to tv

when i play blue ray, the sound is perfect. But when i watch tv, the sound is DELAYED. AV Synch doesnt help at all. I have updated my sofftware. When i connect my tv directly to my cable box, the sound is ok. I have changed cable boxes as well.

Has anyone managed to stream from a windows 8 system?

noreplyforum@eu.sony.com — Mon, 18 Feb 2013 19:05:17 GMT

I have recently upgraded to a windows 8 computer and the music and pictures stream beautifully to my Bravia TV, the videos however are a different matter.

They are getting reconized and even come up as a picture on my screen but if you try to play them the little cursor spins round for a bit then a sign comes up saying "playback not available"

the only way i can get a video to play is to either make them into a movie which plays in a WMV (.wmv) file or convert the video into AVI (.avi) file but this takes an awful long time to do, is this the only way round it?

If I try to stream directly from DIVX or window media on my computer the little "Play to" box tells me that my lounge TV is not windows certified and the video has "an unexpected error" and won't play.

Looking on the Sony web site it seems that the video formats I am using are all ok to use with a sony Bravia TV, I tried the help line but they just sent me 3 pages of gumph that was not much help at all, I feel i am so close to getting this working and maybe its staring me in the face but I cannot believe that I need to reformat my entire video library.

Just checked the other formats that won't play and they are AVI (.AVI) if having the AVI in upper case makes a difference!, MP4 and WMV (.WMV) again is this case sensitive?

I do have an old WM file which does play on the TV but very badly but thats about it

Anyone out there with a bit more going for them than me that has sorted this out?

Youtube app not picking up my subscriptions

noreplyforum@eu.sony.com — Thu, 26 Apr 2012 23:36:48 GMT

I have just got a new sony smart tv and downloaded the latest firmware. I have a youtube account with many subscriptions but when I go to the app through Bravia TV I do not see all of my subscriptions. In fact I only see 3 out of 10+ subscriptions. Then when I subscribe to new channels on my youtube account using my phone/pc, the Bravia TV still only displays a minority.

I dont know if its the update that has caused this because I have literally had the tv for about 2 weeks. (I remember it working properly in the first few days of having the tv - but I think it may have been the update that has caused this issue).

What is causing this issue? Is it a bug with the firmware? I am very disapointed....

Message was edited by: dxrules44

itv iplayer

noreplyforum@eu.sony.com — Tue, 15 May 2012 16:07:06 GMT

Can you get itv iplayer on sony internet tv or is it just bbc iplayer at the moment?

TV connection problem.

noreplyforum@eu.sony.com — Mon, 18 Mar 2013 21:04:22 GMT

I am having trouble connecting my pc to my TV. I have a Vaio VGN-NS20E and my TV is a Samsung LE37R8. I am using a SVGA cable and an audio cable. I cannot get a picture on the TV, I went to shut down the PC and when it went into the "shutting down" page it suddenly showed up on the TV. When I restarted my PC exactly the same thing happened. All I get is a check cable connection message. Any help would be appreciated.

how to connect logitech wireless keyboard to sony tv ex650

noreplyforum@eu.sony.com — Fri, 15 Mar 2013 11:37:57 GMT

I've recently purchased a sony internet tv but am unable to connect my wireless logitech keyboard with it. Can someone please advise on how I should resolve it?

Need replacement Parts

noreplyforum@eu.sony.com — Tue, 12 Mar 2013 00:50:22 GMT

I'm a South African and need replacement speakers for SS-F55H. The dealer in Durban told me to bring the whole box. Doesn't make sense because I had the blown up speakers with me. Can somebody help?

view photos off PC on KDL46EX723 with sony dongle fitted

noreplyforum@eu.sony.com — Sat, 02 Mar 2013 10:55:32 GMT

I have been used to viewing my photos from my PC on my TV

I have internet access via wifi and dongle

I recently installed an extra hard drive in my PC - moved all my photos to the new hard drive but it will not now show them on the tv?

Internet and Bravia

noreplyforum@eu.sony.com — Wed, 27 Feb 2013 10:52:27 GMT

Is one able to connect a KDL 37W5500 flat screen wirelessly to the internet for streaming?

using internet

noreplyforum@eu.sony.com — Tue, 26 Feb 2013 21:47:18 GMT

when using the internet and going on the bookmakers sites i can not place a bet is it possible to do so i have

bravia kdl 40 hx853

My Sony Bravia's youtube videos aren't working..?

noreplyforum@eu.sony.com — Sat, 23 Feb 2013 23:46:39 GMT

Everything worked fine until recently. I am able to go to youtube, select a video but instead of playing the video it becomes a blank black screen and I am inable to return to youtubes homepage unless I completely cancel out of youtube...What's happening and how do I fix it?

Problem with using DLNA controller (iPad and Android) with SMP-N200

noreplyforum@eu.sony.com — Mon, 10 Dec 2012 19:27:26 GMT

I have bought an SMP-N200 network media player which works fine for simple DLNA access to my Linux server for music. However, it only works is I use the remote control provided with the box, not if I try and use a DLNA controller AP from my iPad or my Samsum Galaxy SIII. Everything looks good (media palyer recognised as a renderer, controller recognised by the SMP as an allowed controller, server conencted to both the SMP and the controller APP), but failure message received on controller AP on selecting a track to play. I have tried several controller APs and they all work on my Bravia TVs, but not on the SMP. One of the APPs shows SetAVITransportURI failed (code: 714) on trying to play a track to the SMP. Just changing the renderer to a Bravia TV, and the track plays correctly on that TV. Anyone got any idea what is wrong?

Netflix FAQ

noreplyforum@eu.sony.com — Thu, 01 Nov 2012 17:24:53 GMT

Hi all

Thought I would provide a comprehensive and consolidated FAQ on Netflix as pretty much all the questions have already been answered, but may well be spread across different threads. Will update as new questions arise or if anything needs further clarification.

Will my device get Netflix?
- Simple answer is, if it hasn't got it already, then it won't be getting it I'm afraid.

What devices do have Netflix support?
- All 2012 platform BRAVIA's, Blu-ray players, Blu-ray Home Theatre Kits and Google TV. For clarity, this does not include the BDP-S185 and HX923 BRAVIA's which although still retailed in 2012, are actually based on the 2011 platform. As a rough rule of thumb, if its available to currently purchase on the this website, then it should be compatible.

Why can't my device receive Netflix when its available on previous US TV's from the same generation?
- DRM requirements have changed since Netflix first launched in the US a few years back. Thus its now mandated that the devices have to support Playready as well as supporting specific browsers to deliver a consistent experience . Only 2012 devices deliver on both of these criteria and so unfortunately its not possible to backport it to previous models due to the changes in requirements. We recognise this is a huge frustration for customers and have have examined every anngle when it comes to finding a workaround, however it has not been possible unfortunately.

Netflix appeared on my device temporarily and now isn't there, what happened?
- This is a quirk usually caused by geofiltering glitchs and can sometimes caused by new IP addresses being used by the ISP which were previously used in the US. This normally clears itself or customers can reset their modem or call their ISP to have the connection reset. If your device isn't mentioned in the first bullet point then its not compatible with the UK version of Netflix unfortunately.

Sony are holding back on the service to push people to upgrade their TV's?
- Categorically not true. We would love more people to have access to the service and avoid unhappy customers on the forums, but as above, its not technically possible to deliver the mandated elements on older devices.

I live outside the UK, what if Netflix launch in my region soon?
- Impossible to confirm, but if you have a 2012 device then there is a good likelyhood that the service will get pushed out when it goes live.

Hope this helps - please let me know if there are any other questions on this topic below/

Thanks

Message was edited by: Catmambo