Finland
This problem is much bigger than intially anticipated, it appears that it is present in a large amount of Sony TV's released in 2007.
To help Sony customers and keep them up to date on the situation I have decided to do a separate thread where people can post updates. I will update it as further news comes in.
Q+A's - Grey lines on Sony TV's
What is the problem?
Grey Dark Lines that appear on these models after a period of 2-3 years, these lines get worse over time.
Which Models are affected?
V, W & X series, e.g. KDL40X****, KDL46X****, KDL40W4***, KDL46W4**
How many people are affected by this:?
Up to now I have found over 90 people who are all reporting this problem.
What is Sony's current stance on this manufacturing fault?
Intially Sony will request that you pay £80 for the TV to be looked at, if it turns out that the TV is a manufacturing fault then they may decide to fix or replace it at that point.
Currently they are offering no reassurance that:
A: You will not be left footing the bill
B: You will not loose your £80
C: This is indeed a manufacturing fault
D: You will not be left without any TV for more than 4 weeks
Is it just Sony TV's that are affected by this fault?
No Toshiba TV's are also affected however Toshiba offer either an immediate replacement or an uplift for credit
Gosh, you are persistent what do you plan to do?
At the moment I am hoping that Sony take a similar stance to Toshiba and try to recitify this problem so customers feel a little less cheated. I feel the way that Sony have treated the customers is completley unfair and unlawful.
I am currently trying to get together a group of people who suffer this same issue to show Sony how widespread this problem is.
Will you ever be happy?
Yes, I am just like everyone else who feels somewhat short changed by Sony. I bought the TV in 2007 for over £1000 and less that 2 years later it goes kaput. I have now been fighting this since 12 months ago and as yet still have not had a positive response. As I was one of the early adopters of this model it appears more and more people are realising this problem, it seems that the problem is a lot more widespread then intially thought.
Please feel free to post any updates, thoughts, feelings on this thread. Sony moderators, if you do have any additional information other that what we have told already then please post.
To be fair to Sony any new information will be updated and I will regularly update this post with anything new.
Please try to resolve this for me and the many other people with this problem.
Update - April 2011:
Thanks to Lee, I have now spoken to Sony and they have offered a resolution to my problem and I happy that it is now nearly at an end.
The new procedure is 10 times better than when I first put the complaint in last June (which is where most of my problems arose). Things have changed considerably since then and Sony was a lot more helpful this time round.
If you are having these problems pick up the phone and give them a chance to try and resolve it, yes you may have to pay for the TV to be looked at (approx £65) but this is to eliminate any problems that may not be down to a manufacturing fault.
Up until this I was under the impression that Sony were a faceless corporate who did not care about their customers. I now feel I was under the wrong impression and a number of people who work for Sony do really care about customer concerns.
Message was edited by: leonintelex - Added further information.
Message was edited by: leonintelex - Complaint now resolved
Message was edited by: leonintelex
