Hoping someone can help.
I purchased two Sony products back in December 2011 from Amazon.co.uk, planning to take advantage of their Smart Offer. As no receipt was included with the deliveries I requested from Amazon some equivalent proof of purchase. They posted out invoices for the products, which I included with the claim form.
I have today received a letter from Sony saying you are unable to fulfill my claim as "An original till receipt clearly showing the purchase of a Sony product eligible for the promotion was not enclosed". Clearly, as this was an online purchase there is no 'till receipt'.
My question is, what documentation WILL Sony accept from Amazon? The Smart Offers were being heavily promoted on the Amazon website so I assume many thousands of people have purchased items from them and then tried to claim the cash back. How have the ones who have been successful managed it?
Any advice or similar stories appreciated,