M daughter has a vaio VGN-fw21L, that was playing up. She tried to do a complete restore using the rescue discs. On her first attémpt she found she only had 1 disc so she aborted. She found the other discs but now as soon as she clicks that she understands it will wipe all data she gets a message of error 414.
She has also tried restoring using the restore partition but the laptop freezes, which is the original problem she was having.
Could this be a HDD failure. I am away at present so i am getting as much info from her via facebook, not ideal but am trying to help her out.