I am NOT a novice and have had a sony before so I expected to have to uninstall/ workaround loads of junk software, but everything about this is horrendous at the moment. E.G. Even after a full recovery, vaioshell won't work so can't read the manual, etc. and evrything takes eons to open, if at all. Even though I finally got it to update. 'Sony Care' ? it didn't exist (literally, as it won't open). I now have 3 options - 1) Try recovering directly from recovery discs to see if that improves matters 2) Totally erase the drive and begrudgingly instal a new copy of windows, then do without the sony drivers I'll lose in the process or 3) Take it back to PC World (I'm within my 7 days) demand my money back and buy a nice cheap Samsung instead ! What would you do?
P.S. I tried to send this directly to Sony's complaints department but the button link for 'send' didn't work, either !