Judgejules11. Mine is nearly 2 1/2 years old & it's now being sorted out thanks to StartTheCar.
I understand the fault is known to Sony UK on the 46" panel.
I would PM StartTheCar rather than waste your time calling Sony.
Good luck & keep us posted.
You'll see from my earlier posts that I've had the same problem as many others. Luckily I was stroppy enough (or my letter of escalation hit enough buttons) to get me an offer of a new set - which I've accepted.
All credit to you for coming on the forum and giving advice - I'm guessing you work for Sony. Just a few thoughts - Sony have sorted my problem but managed to alienate me as a future customer. Why? I think it's that old adage about the quality of an organisation can be judged not by what it does right, but by what it does when things go wrong (I'm paraphrasing - it's something like that. You can tell I'm not a management consultant!)
I have no problem with Sony asking me to get a repair estimate.
I have a big problem with being initially lied to and told it's not a known fault.
I have a big problem with getting no reply or apology from Sony, only a 3rd party call from the repair shop telling me Sony will offer me a replacement.
I have quite a big problem being expected to pay £40 for the estimate to rectify a problem not of my making.
I have quite a big problem with rudeness at the Service Centre - when I told the representative that he was alienating me as a customer, he replied that I was alienating him! Then refused to put me through to a supervisor. I spoke to the supervisor (didn't mention the rudeness, maybe I was too shocked!) who didn't seem to see any problem that Sony hadn't bothered to apologis. Like many others I have lived with a useless set for over a month, and spent hours and three 20 mile trips trying to resolve this issue.
I hope Watchdog or another consumer programme pick up on this. For those of you still in dispute - keep it going and good luck!
Following on from my earlier post,
here are my photos of the KDL40W4500 screen issues.
Thanks to StartTheCar and Sony Warranties I have now been offered the KDL40EX503 as a replacement.
I would recommend anyone with an out of warranty Sony KDL40W4500/4710 from 2008/2009, who has the same problem, start by calling Sony Customer Services who will assess what to do.
for the past month I have experienced the same problem as many others with my KDL40W4500, my screen problem appears exactly as per the photos posted on this site.
I purchased the TV on 4th jan 2009 for £1153.
I have contacted customer information centre today on the UK number from the European guarantee document.
I have been given a reference number (26550628) recording the fault and logging my details.
I discussed the fault with customer services and, to be fair, the representative was extremely polite and helpful. However, they stated they were unaware of a known fault as described.
I mentioned that there are screen shots exactly like mine on this thread.
I was advised of the nearest repairer and was told they would contact me, I was also advised that if the repairer was unaware of the fault as reported, then it was strongly advised that I didn't proceed with the repair as the repairer may not be able to claim from Sony and I would be liable for repair costs.
I also mentioned this thread to the customer information centre who advised to reply to it if the repairer states there may be a problem.
The repairer has promptly contacted me, although helpful, is unaware of a known fault. They state they do get screen failures as described but stated they have to be careful what they say and are unable to confirm if this is a fault recognised by Sony, so were unsure who would have to pay for repairs.
As the repair visit would incur a minimum charge of £50 (it is a 90 mile round trip) I am unsure as to how to proceed.
I have appreciated the help so far from customer services but remain a little disappointed and somewhat confused as to how to proceed.
I have been a loyal Sony customer and have purchased many of their products, I have always found the products to be of good quality.
I hope Sony will address the issues to everyone's satisfaction.
I have just posted a reply to lee's (startthecar) post.
I have the same problem as others with my KDL40W4500.
My case number is 26550628
I have followed advice offered but am unsure as to how to proceed.
Any help would be very much appreciated.
From my understanding, Sony UK has now accepted a "known fault" on the 40X4500, but doesn't yet accept the same on the 40X3500
I seem to remember these were almost identical, just a single added feature on the X4500. Surely, they must share most of the same components & were probably manufactured in the same factory.
My 40X3500 is now confirmed as needing a new screen. Look at the fault, it's identical to the faults in this thread.
I recently posted a message on here about my sony kdl46v3000 as i have shadows on the screen but apparently i am the only person to have a problem like this. I have been on forums all over the internet and seen loads of pictures of the same problem that i have got , ihave been told that it is just unfortunate that my screen has gone like this !!!!!!. I will tell you what is unfortunate and that is that i wasted £1200 on a telly that i have had for 21/2 years and is a piece of sh**! i boughtv a sony dav-is 10 home theatre system and a ps3 to go with it costing a total of £2000 you would think sony woul be slightly bothered about keeping customers happy but they are not !!!!!.Can anybody tell me if they have had problems with this t.v as i am in talks with BBC s watchdog with my problems!!!!!!!!!!
My problem is slightly different to strummer61's and looks more like your and other people mentioning dark streaks - please see pictures I have attached to one of my previous post (just look at right-bottom corner of the screen):
Just a reminder - my set is KDL-40V3000 less than 2.5 year old... crap
Hi mstaniak i have taken alook at your pictures on your previous post and it looks just like the marks on my screen, and so do a lot of the other pictures on that thread .Why is that thread now locked ? . What did sony say to you ? and didi you message start the car .This is what my screen looks like.
I have the same problem with my KDL40W4500 adquired on November 2008. I live in Spain, but this issue has not been reported on the spanish chat. I have contacted Sony Spain and they told me that it´s a known manufacturing fault and so the repair is free. I only have to pay the technical service´s travelling expenses (35 euros). They took my TV away today, I hope there will be no extra charges or something.
I´m not buying any sony product again. My PS3 broke down too after 2.5 years (the known problem of the yelow light). No reliability at all.
Message was edited by: jusuare27
Message was edited by: jusuare27
I'm just starting out on this with my KDL-40W4500. It's a couple of months out of its 2 year warranty and lo and behold the screen is exhibiting the so-called tconn fault as described on a number of forums. I've just contacted the authorised Sony repair centre to get a written quote with a view to starting an action. Even over the phone, the engineer said that the LCD almost certainly needs replacing based on what I described.
What to do? Clearly a £1000 TV which goes wrong like this after 2 years is not of saleable quality if, as appears to be the case, it's a common problem. There's a likely case under the Sale of Goods Act but the onus is on us to prove it's a manufacturing issue at the Small Claims Court and the summons needs to be sent to the retailer rather than Sony.
I've been a dedicated buyer of Sony equipment for 20 years or more. I'm going to make contact with Sony to give them a chance to make good on this but by the sound of it they're likely to tell me to get stuffed if reports elsewhere are to be believed. If so then I'll be hugely disappointed with Sony. By disappointed, I mean I'll not only stop recommending their products but I'll actively discourage friends, family, and colleagues from Sony products.
Sony Bravia KDL-40V3000 purchased from Sony Store Welwyn Garden City April 2008.
I’m experiencing the same vertical shadow running top to bottom on the far right of the panel with an area showing issues with uniformity. Especially visible on light blue / green / grey backgounds but not visible on solid white.
Sony was running a deal at the time to provide a 5 year warranty however unlike John Lewis it’s provided by a third party company, Domestic and General.
In small print the on the receipt it states that for the 5 year warranty to be valid it must be registered within 30 days of the purchase by the customer! (D&G Terms) I failed to notice this until now.
I visited the Sony Store on Saturday and they raised this with D&G as a special case. Unfortunately the manager could not guarantee that they would accept the late registration and the decision would come through on Monday (18th April) as to whether I’m covered.
As i’m sure the (free) 5 year cover was included in the original inflated price I can’t see why this would be an issue but I’m not expecting it to be good news! The Welwyn Garden Sony Store has been very helpful and I just hope that should this all go wrong with D&G they will honour the warranty themselves as this is clearly a manufacturer defect.
It seems a shame that I might need to go down the route of the sale of goods act.
I hope everyone else experiencing the issues has now been successful in resolving them through replacement or repair.
A while back I got a sensible settlement of my my 2008 40W4500 lcd panel / tconn failure from the retailer/manufacturer.
Many of you have similar issues with this model and fault.
This TV was bought from a shop in the UK WITHOUT an extended warranty
Highly relevant, I suspect, here, is that there would appear to have been a manufacturing/ part problem with this TV.
What you need to do;
- on awareness of a problem, contact the retailer AND Sony UK; this dialogue must mention the sale of goods act and failure of the product to perform as expected. You should also say you are aware of other cases.
- Whilst the retailer is answerable under law, clearly Sony UK are aware of problems with manufacturing of these TVs, in certain time periods.
- Initially you want an inspection, NOT a repair. Get an engineers report, this could be from the retailers, manufacturers or an independent repair firm; pay out £70 or so for this.
- state you are not willing to pay for any repair
- Get in writing from the engineer what the fault is, NEVER agree to pay for a repair. Mention you want the documentation as you will take legal action if the matter is not resolved.
-Research any failure on the internet ( you have , you are here) but it helps because you should mention in all communication with retailer/manufacturer that your case IS NOT ISOLATED.
- keep refusing to pay for any repair. Both manufacturer and retailer tried repeatedly to get me to pay for a repair; don't give in
- inform Sony that you have an engineers report of the fault on your TV and you want it repaired under goodwill
- good documentation wins cases; have you got your receipt?
- don't get pushed around; you want a written report on the fault, not a repair
- understand the sale of goods act; it is your friend
- keep records of all contact; who , when, what discussed
- Sony clearly understand they have issues with certain TVs, focus on that; your tv is not a one off failure
- take pictures and videos of your problem
- use the retailers repair service and phone for frequent updates on your case
Message was edited by: Boughtafewsonys
Same issue with ghosting and dark bands on the screen here too with a KDL40W4500. I have a written quote from the local Sony repair agent saying it requires a new LCD panel costing £420. This is a TV retailing at about £1600 a little over 2 years ago.