I have only had my kdl46v3000 21/2 years it has got large shadows on the screen which look worse when you watch football is it worth contacting sony or do just accept i have wasted £1200 any ideas cheers!!!!!!!!

Message was edited by: judgejules11

Lee,

You'll see from my earlier posts that I've had the same problem as many others. Luckily I was stroppy enough (or my letter of escalation hit enough buttons) to get me an offer of a new set - which I've accepted.

All credit to you for coming on the forum and giving advice - I'm guessing you work for Sony. Just a few thoughts - Sony have sorted my problem but managed to alienate me as a future customer. Why? I think it's that old adage about the quality of an organisation can be judged not by what it does right, but by what it does when things go wrong (I'm paraphrasing - it's something like that. You can tell I'm not a management consultant!)

I have no problem with Sony asking me to get a repair estimate.

I have a big problem with being initially lied to and told it's not a known fault.

I have a big problem with getting no reply or apology from Sony, only a 3rd party call from the repair shop telling me Sony will offer me a replacement.

I have quite a big problem being expected to pay £40 for the estimate to rectify a problem not of my making.

I have quite a big problem with rudeness at the Service Centre - when I told the representative that he was alienating me as a customer, he replied that I was alienating him!  Then refused to put me through to a supervisor. I spoke to the supervisor (didn't mention the rudeness, maybe I was too shocked!) who didn't seem to see any problem that Sony hadn't bothered to apologis. Like many others I have lived with a useless set for over a month, and spent hours and three 20 mile trips trying to resolve this issue.

I hope Watchdog or another consumer programme pick up on this. For those of you still in dispute - keep it going and good luck!

Lee

for the past month I have experienced the same problem as many others with my KDL40W4500, my screen problem appears exactly as per the photos posted on this site.

I purchased the TV on 4th jan 2009 for £1153.

I have contacted customer information centre today on the UK number from the European guarantee document.

I have been given a reference number (26550628) recording the fault and logging my details.

I discussed the fault with customer services and, to be fair, the representative was extremely polite and helpful. However, they stated they were unaware of a known fault as described.

I mentioned that there are screen shots exactly like mine on this thread.

I was advised of the nearest repairer and was told they would contact me, I was also advised that if the repairer was unaware of the fault as reported, then it was strongly advised that I didn't proceed with the repair as the repairer may not be able to claim from Sony and I would be liable for repair costs.

I also mentioned this thread to the customer information centre who advised to reply to it if the repairer states there may be a problem.

The repairer has promptly contacted me, although helpful, is unaware of a known fault. They state they do get screen failures as described but stated they have to be careful what they say and are unable to confirm if this is a fault recognised by Sony, so were unsure who would have to pay for repairs.

As the repair visit would incur a minimum charge of £50 (it is a 90 mile round trip) I am unsure as to how to proceed.

I have appreciated the help so far from customer services but remain a little disappointed and somewhat confused as to how to proceed.

I have been a loyal Sony customer and have purchased many of their products, I have always found the products to be of good quality.

I hope Sony will address the issues to everyone's satisfaction.

With thanks

Neil

From my understanding, Sony UK has now accepted a "known fault" on the 40X4500, but doesn't yet accept the same on the 40X3500

I seem to remember these were almost identical, just a single added feature on the X4500.  Surely, they must share most of the same components & were probably manufactured in the same factory.

My 40X3500 is now confirmed as needing a new screen.  Look at the fault, it's identical to the faults in this thread.

Hi judgejules11

My problem is slightly different to strummer61's and looks more like your and other people mentioning dark streaks - please see pictures I have attached to one of my previous post (just look at right-bottom corner of the screen):

https://www.sony-europe.com/discussions/message/646309#646309

Just a reminder - my set is KDL-40V3000 less than 2.5 year old... crap

I have the same problem with my KDL40W4500 adquired on November 2008. I live in Spain, but this issue has not been reported on the spanish chat. I have contacted Sony Spain and they told me that it´s a known manufacturing fault and so the repair is free. I only have to pay the technical service´s travelling expenses (35 euros). They took my TV away today, I hope there will be no extra charges or something.

I´m not buying any sony product again. My PS3 broke down too after 2.5 years (the known problem of the yelow light). No reliability at all.

Regards.

Message was edited by: jusuare27

Message was edited by: jusuare27

Sony Bravia KDL-40V3000 purchased from Sony Store Welwyn Garden City April 2008.

I’m experiencing the same vertical shadow running top to bottom on the  far right of the panel with an area showing issues with uniformity.  Especially visible on light blue / green / grey backgounds but not  visible on solid white.

Sony was running a deal at the time to provide a 5 year warranty however  unlike John Lewis it’s provided by a third party company, Domestic and  General.

In small print the on the receipt it states that for the 5 year warranty  to be valid it must be registered within 30 days of the purchase by the  customer! (D&G Terms) I failed to notice this until now.

I visited the Sony Store on Saturday and they raised this with D&G  as a special case. Unfortunately the manager could not guarantee that  they would accept the late registration and the decision would come  through on Monday (18th April) as to whether I’m covered.

As i’m sure the (free) 5 year cover was included in the original  inflated price I can’t see why this would be an issue but I’m not  expecting it to be good news! The Welwyn Garden Sony Store has been very  helpful and I just hope that should this all go wrong with D&G they  will honour the warranty themselves as this is clearly a manufacturer  defect.

It seems a shame that I might need to go down the route of the sale of goods act.

I hope everyone else experiencing the issues has now been successful in resolving them through replacement or repair.

Same issue with ghosting and dark bands on the screen here too with a KDL40W4500.  I have a written quote from the local Sony repair agent saying it requires a new LCD panel costing £420.  This is a TV retailing at about £1600 a little over 2 years ago.