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Hotmail problems since ICS update

Topic started on Jun 6, 2012 9:29 AM , last reply on Oct 20, 2012 12:29 PM

in Sony Tablet
GeoffNT
GeoffNT
25 posts since
Sep 18, 2011

on top of the SD card write problems that ICS has caused, I'm also having email connection problems to my hotmail account since the update. I get a server connection error whenever it syncs. I have tried deleting the account and re-installing, but get the same error. I can login to the account via the web fine.


  • leedsguy2012
    leedsguy2012
    1 posts since
    Jun 7, 2012
    Written on Jun 7, 2012 4:53 PM

    hi there you are not the only one having same problem, hope it can be sorted at some point.


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  • GeoffNT
    GeoffNT
    25 posts since
    Sep 18, 2011
    Written on Jun 7, 2012 7:54 PM

    Considering how long we have waited for the ics update I am very disappointed at the number of bugs that I'm finding. What were Sony doing for all these months? It clearly wasn't testing. So far for me it is not worth the change as I had a lot of the ics desktop features by using ADW anyway. The only real plus for me is the mini remote window feature, but I would give that up for a bug free platform.


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  • reg6ft3
    reg6ft3
    15 posts since
    Sep 21, 2011
    Written on Jun 8, 2012 10:56 AM

    I guess we have to learn to live with all these bugs as I def don't see another update coming. As much as I refuse to buy an Apple product, there is no way Sony will become a major player in the tablet market with these type of updates and not engaging with their customers with comms


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  • breedBenR
    breedBenR
    921 posts since
    Dec 29, 2010
    Written on Jun 11, 2012 12:10 AM

    in what way are you connecting to your hotmail account? imap? pop? exchange?


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  • GeoffNT
    GeoffNT
    25 posts since
    Sep 18, 2011
    Written on Jun 11, 2012 3:57 PM

    It seems to be OK now. I deleted the account details, re-booted and then entered the account again as a new account and it does now work ok. I don't know exactly how it connects (imap/pop/exchange) as I just put in my hotmail address and password and it did the rest automatically. My Gmail account was failing to connect for a while too at the same time, but that now seems to be OK without me changing anything. Maybe a server was down somewhere? Odd though as I could still connect through my phone and PC to the hotmail account.


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  • GeoffNT
    GeoffNT
    25 posts since
    Sep 18, 2011
    Written on Jun 11, 2012 6:56 PM

    Having just typed that, I am now getting the same error as before when I try to sync the hotmail account. It says "Couldn't open connection to server (GT Hotmail)". My wifi connection is fine.


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  • Thalamus.
    Thalamus.
    Written on Jun 11, 2012 9:33 PM

    Hi GeoffNT,

    not sure what settings you are using but does anything help from the guide below..

     

    The following should allow you to set up your hotmail account on the Sony tablet..

    Go to Settings & click on add an Account.

    Type your full Hotmail email address & then enter your password

    Then click Manual setup.

    On the next screen click on Exchange.

    Next to Domain/Name delete what's currently shown and enter your full hotmail email address.

    Skip the password line as this should be correct.

    Next to Server change to m.hotmail.com

    Then below Server option make sure that Use secure connection (SSL) IS selected & that Accept all SSL certificates is NOT selected.

    Click Next.

    You can change any of the following settings if you wish or simply click next if you want to accept the default ones.

    Give your account a shorter name if you wish, then click next.

     

    Then open your email app to view your emails..


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  • GeoffNT
    GeoffNT
    25 posts since
    Sep 18, 2011
    Written on Jun 11, 2012 7:44 PM

    I have set the account up using the automatic option but it appears to have chosen all of the same options you have suggested above. I don't think it is a setup problem as it works fine sometimes but then occasionally gives the error shown above regarding the server connection. If the problem persists I will recreate the account manually using the settings you give but I have a lot of folders/emails on this account and it takes a long time to sync from scratch.


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  • Skodge
    Skodge
    3 posts since
    Dec 26, 2011
    Written on Jun 11, 2012 9:27 PM

    I am also having the same issue, come on Sony help us out here.


    • Reply
  • reggieg1
    reggieg1
    1 posts since
    Jun 16, 2012
    Written on Jun 16, 2012 9:39 PM

    Same problem here...any word yet from Sony on how to fix?


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  • Skodge
    Skodge
    3 posts since
    Dec 26, 2011
    Written on Jun 17, 2012 5:00 PM

    Hi reggieg1

    I have contacted Sony customer support with this issue and their reply was "from the detailed information you have provided us  we deem it necessary to perform a factory reset .". Not tried it yet , I was hoping someone would come up with a more creative solution, it would seem to me it's a problem with ICS and Sony would supply a ' bug fix' .

    Anyone else with this problem ought to contact Sony, they need to know it's not an isolated issue.

    customersupport.en@eu.sony.com


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  • GeoffNT
    GeoffNT
    25 posts since
    Sep 18, 2011
    Written on Jun 17, 2012 6:30 PM

    Yes, that seems like the standard IT helpdesk response of "have you tried re-booting it" rather than giving any confidence it will actually work. I am not going to do a factory reset on mine unless I am 100% convinced that it is going to solve the problem. I am wondering if the issue is to do with the number of messages in the Hotmail account that it has to sync. I have changed my settings to only sync messages from the last month and, touch wood, it has been working OK since then. Not an ideal solution, but it is better than a factory reset for me.


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  • Chayton69
    Chayton69
    22 posts since
    Apr 2, 2012
    Written on Jun 17, 2012 6:56 PM

    out of interest, is this fault intermittent? I have been having an issue with my mail accounts not synching randomly. it transpires the reason for this is that i also have the accounts in my phone and the email server,when pushing mail to my phone or laptop browser, is locking up and his stops my tablet retrieving mail until the server disconnects from the ither devices. just a thought.

     

    Chayton

     

    Message was edited by: Chayton69

     


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  • GeoffNT
    GeoffNT
    25 posts since
    Sep 18, 2011
    Written on Jun 17, 2012 7:04 PM

    Yes it does seem to be intermittent and I also have the accounts synced to my phone as well so I guess it could be that, but it is odd that it only started after the ICS update.


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