Hi sirusse47,

welcome to the Club VAIO Questions & Answers Forum,

Unfortuantely I don't know of an actual address for you write to but if you use the contact details below, whic I've copieds from the Sony Style UK site, hopefully someone from Sony Style will be able to provide you with the correct address..

Our Sales and Customer Service teams are happy to help.  We are keen to help but cannot assist with purchases from retailers other than Sony Style UK.

By Phone:

Sony Style Online Store: 0845 6000124

Monday to Friday 9am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm

Sony Style Terminal 5: 0330 440 4050

Monday to Friday 9am - 5pm

For general product enquiries please call our customer information centre on 0845 6000124

For all VAIO in-warranty enquiries please call 0870 240 2408

(Please note, in order to speak to an advisor you will need to provide your VAIO serial number)

For all Out of Warranty VAIO enquiries please call 0905 031 0006

(0870 charged at your local rate, 0870 charged at national rate 8p/min. 0905 charged at 35p/min)

By Email:

Please use our

support site to help answer your questions quickly or to email us directly.

Surely if you ring this number they should be able to provide you with a postal address - Sony Style Online Store: 0845 6000124 Monday to Friday 9am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm

Failing that I'm not sure if this is any use, found at the bottom of Sony's privacy statement...

you can contact our UK Customer Information Centre:
Sony United Kingdom a division of Sony Europe Limited
Jays Close
Viables
Basingstoke RG22 4SB
Telephone: +44 (0)845 6000 124
Last Updated: 2010

Finally got an address after going into a Sony Shop and asking - this is where any legal paperwork etc should be directed:

Sony UK

The Heights, Brooklands

Weybridge

Surrey

KT13 0XW

Still hoping for a resolution that doesnt involve the small claims court but we will see. If anyone else is in the same boat make sure you keep a copy of everything you send to them, dated, and send everything recorded so it stands up in court

Simon

My Vaio VGN AR51J graphics card has gone faulty as well.

It is quite clear that this is a common problem and sony ought to make a recall.

I visited the sony repair centre here in Kuala Lumpur and they told me I would need to change my whole motherboard and it would cost me appox GBP500.

I find this insulting considering that the fault is not due to their users but instead due to the manufacturers.

Has anyone else with the same problem come up with a solution?

Hi folks,

I feel for all the folks who have had a problem with this fekin NVIDIA graphics chip! I'm even more empathetic with those who's model of Vaio has not been on the extended warranty list; people who have received terrible and rude customer service by Sony, especially when they interrupt a person constantly - during a premium rate call - to explain that 'you' have the 'wrong perspective' of the problem and that it's nothing to do with the graphics chip and that 'the batch of faulty chips are only included in the models listed for extended warranty.... aye right!!!

I think it's fairly obvious by the research that I've done and the forums I've read that this problem is wider than just the models that sony choose to list.  It seems too co-incidental to me that just under half of the people who create threads pertaining that their model of Vaio has 'went south' because of the graphics chip happen to be owners of Vaio not on the extended warranty list.

I have a VGN-AR51e which was working for two years before I experienced the generic symptom that most other people have experienced  with a faulty chip.  On researching this problem via the net I've read posts from about 12 other people with the same model of Vaio and lots more people with other models that are not on the extended warranty list.

I'm pretty clear about what my next course of action will be; obtaining an engineers report and going back to the retailer to demand that something sufficient be done for compensation.

This will be that last time I ever touch, look at or even consider a Sony product.  This is not mainly because they can't admit the problem is wider than the models listed but because their customer service is so abrasive, it's hard to bear - and this is not just in regards to the NVIDIA graphics problem

Thanks if you got this far in my post and good luck to everyone! even some of the people in the Sony contact centre

Sony ! The word itsellf should make people laugh ....

SONY ..Ha Ha Ha Ha Ha ...

I have a vaio fz31m,bought in february 2008 from sony and yesterday the ,what becomes now ,expected failure appeared.Vertical stripes windows does not load,dead screen,only usable using safe mode.After a bit of research i've reached the following conclusions:It is a fault of the famous nvidia card,therefore sony does not want to have anything to do with it,if your laptop is in warranty they will fix if not then you just ring and wait for letters.The problem itself seems to be resolved in two modes: replacing the motherboard or reflowing the graphics card chip.Now,my issue is that even if your laptop is fixed by warranty is actually not fixed at all.They simply replace the motherboard with another one with a faulty chip.That is not resolving the problem is just delaying it for another 2-3 years.During this time they expect you will consider buying another laptop and when the new board will fail again they will blame it on the age of the machine itself.The second solution,reflowing the chip,will sort out the problem for a longer period of time although this information comes from an engineer and not from real practice.So, in term of solutions for us we have this:we are lucky and still in warranty and get the thing done for free,we buy a new motherboard for 500£ and wait for it to die or we find some of these places where they do the actual fixing thing and hope for the best.