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    Updating the camera's system software using Creators' App

    When an update of the camera's system software is available, an [Update] button is displayed on the Camera screen of Creators' App. This allows you to update the camera's system software using just your smartphone and the camera, without the need to use a computer. First, download the software for update to your smartphone, then transfer the software to the camera.

    • smartphone icon: smartphone operation
    • camera icon: camera operation
    1. camera iconMake sure the camera's battery is fully charged, and insert an initialized card.
      • You cannot perform an update unless the remaining battery level is (remaining level is 3) or more.
      • Format (initialize) the card in advance. Note that formatting erases all data and is irreversible.
      • For cameras with multiple slots, insert the card into slot 1.
      • Remove the vertical grip.
      • It may not be possible to perform an update if the temperature of the camera is high. Allow the camera to cool down before proceeding.
    2. smartphone iconOpen the Camera screen of Creators' App and select [Update].
      The app's Camera screen. The option "Update" at the bottom of the screen is highlighted.
    3. smartphone iconFollow the instructions on the screen to continue.
      • If you are asked to sign in midway, sign in.
    4. smartphone icon If the [Download] button is displayed, check the capacity and start the download.
    5. smartphone icon If the message [Download completed] is displayed, turn on the camera and select [Transfer files to camera].
      The app's Camera screen. "Download completed" in the center of the screen and the option "Transfer files to camera" at the very bottom of the screen are highlighted.
    6. smartphone icon If the message [File transfer completed] appears, select [Close].
      • After the transfer completes, the downloaded file is deleted from the smartphone automatically.
    7. camera icon On the camera, select MENU → [Setup] → [Setup Option] → [Version].
    8. camera icon Check the current version, and select [Software Update] → [OK].
    9. camera icon If the message [Update?] appears, read the precautions to the end by pressing the bottom key on the control wheel, then select [Execute].
      • Once you scroll to the end of the precautions, you can select [Execute].
      • The camera's monitor goes blank, and the update begins. It takes about 6 minutes to complete.
      • The camera's access lamp flashes while the update is in progress. The number of flashes increases as the update proceeds, from 1 to 3 to 5. Do not turn the camera off or remove the card while the update is in progress.
      • The camera's Update screen. Under "Update?," there are options of "Execute" and "Cancel."
      • The camera restarts automatically, and the message [Body update complete.] appears when the update is finished.
      • To check the current version of the camera's system software, select MENU → [Setup] → [Setup Option] → [Version].
    • You can pause the update operation after the download finishes in step ⑤. To resume, once again select [Update] on the Camera screen of Creators' App.
    • If the access lamp alternates between long flashes and short flashes after selecting [Execute] in step ⑨, it is possible that the update file was not copied successfully. Initialize the card, and then retry from step ① on this page.
    • The latest update file includes the contents of past updates.