I can't connect to a camera via an access point.

1. Check the connection instructions.

If you are using the camera for the first time, follow the instructions in "Performing initial setup of the camera." If you are already using the camera and want to start using Creators' App, follow the instructions in "If you did not set up a connection initially."

Make sure the camera is on.
Connect the camera and smartphone to the same access point.
To determine if your camera can connect via an access point, check supported cameras listed at Home.

Check and if necessary change each of the following settings and then try to reconnect.

For Android

Turn the smartphone off and then on again. (Don't just turn the screen off and then on again.)
If the camera has [Airplane Mode], turn it [Off].
Install the latest version of Creators' App.
From [Settings] on the smartphone, check to make sure that Wi-Fi is turned on.
From [Settings] on the smartphone, check to make sure that [Portable hotspot] is turned off.
From [Settings] on the smartphone, turn off airplane mode.
Bring the camera and smartphone close to each other.
From [Settings] on the smartphone, turn off Bluetooth.
If a VPN app or a security app that uses a VPN is installed, turn off the VPN.
Reset the SSID of the camera.
Uninstall Creators' App and then install it again.
On the smartphone, go to [Settings] → [System] → [Reset options] and reset Wi-Fi, mobile, and Bluetooth. Resetting these items may improve the connection, but the following items will be initialized to their default values and will need to be re-registered individually.
- Hotspot & tethering settings
- Wi-Fi password to be used
- Mobile data communication settings
- Bluetooth device pairing information

For iPhone/iPad

Turn the iPhone/iPad off and then on again.
If the camera has [Airplane Mode], turn it [Off].
Install the latest version of Creators' App.
From [Settings] on the iPhone/iPad, check to make sure that Wi-Fi is turned on.
From [Control Center] or [Settings] on the iPhone/iPad, check to make sure that [Personal Hotspot] is turned off.
From [Settings] on the iPhone/iPad, turn off airplane mode.
Bring the camera and iPhone/iPad close to each other.
From [Settings] on the iPhone/iPad, turn off Bluetooth.
If a VPN app or a security app that uses a VPN is installed, turn off the VPN.
Reset the SSID of the camera.
Uninstall Creators' App and then install it again.
On the iPhone/iPad, go to [Settings] → [General] → [Reset] and reset the network settings. Resetting may improve the connection, but the following items will be initialized to their default values and will need to be reregistered individually.
- Personal Hotspot settings
- Wi-Fi password to be used
- Mobile data communication settings
- Bluetooth device pairing information